The retail team would like to thank you for your ongoing support and custom.
We do our utmost best to process and dispatch your order within 48 working hours of it being placed. However, please note that this may change during busy periods.
Delivery Costs:
| UK standard (Free on orders over £80.00) |
£5.99 3-5 Working Days |
| UK Express ( Ordered before 1pm) |
£8.99 Next Working Day |
| Europe |
£16.99 3-5 Working Days |
| United States of America |
£23.99 1-2 Working Days |
| Rest Of World |
£26.99 3-4 Working Days |
Please note : Duty charges are the responsibility of the customer.
Information regarding your order:
Once your order has been placed, you should receive a confirmation email, detailing the items from your order and your order number. Please use this as a refrence should you need to discuss your order with a memeber of our team.
Once your order has left our warehouse, you will receive an email notifying you that your parcel has been dispatched. If you have selected a delivery method for your order, this email will include a tracking number. Alternatively, if you have chosen to collect your parcel, this email will notify you when your order is available from the chosen pick up location.
If the order contains the wrong details:
If the buyer informs us that they have provided a wrong shipping address, then we will try to stop and change the order but we cannot guarantee it will be changed as we aim to process orders rapidly.
If the buyer notifies us that they have provided a wrong address, after dispatch, there is unfortunately nothing we are able to do, unless the parcel is returned back to us. If the order is not returned to us, then we are not responsible for any refund or replacements. This would be considered as a Lost Order on the buyers behalf.
If the order is returned to us due to an undeliverable address, then the buyer may submit a request for reshipment, however the buyer is responsible for the re-shipping and re-handling sum.
You may return any item within 28 (twenty eight) days from the date of receipt in its original condition and packaging for a refund of the price you paid for the item. You will not be refunded your postage costs should the item not be faulty. Faulty, mistakenly picked items, or, damaged in transit items will be fully refunded at your request, including a full refund of any postage paid. In this instance we will require you to send the item back to us for inspection. Your refund will be processed immediately upon receipt of the item(s). In the case of any Faulty, mistakenly picked items or damaged in transit items we can arrange for a replacement product to be sent out once the items have been received back to us.
If you would like to return your online ordered items to our store, please ensure you have a proof of purchase receipt to avoid disappointment in us being unable to process the refund. In this instance you will need to bring a copy of your online receipt or delivery note. Your goods being returned must be in original packaging, with tags and be in a re-saleable condition, unless faulty.
Returns for personalised product will only be accepted if the personalisation is incorrect from the receipt of your order or if the product is faulty. Please note we cannot refund personalised purchases for sizing errors. Please refer to the size charts on this website to ensure this is correct prior to ordering a personalised product.
We recommend that you use a recorded delivery service to return products as we cannot be held responsible for goods not being received.
We will not refund goods that are not received back to us within the 28 (twenty eight) day refund period.
To return items please include the merchandise, with original delivery note and a brief note or completed returns form (included with your online order) with the reason for the item being returned.
Luton Town Football Club Shop
12-14 Park St
Luton
LU1 3EP
