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Delivery Information

 

The retail team would like to thank you for your ongoing support and custom.


We do our utmost best to process and dispatch your order within 48 hours of it being placed within working hours. However, due to current circumstances there may be a slight delay to our usual delivery estimations
If you have any questions please contact us on clubshop@lutontown.co.uk


Royal Mail does not consider a parcel to be lost unless it has been in the postal system for no less than 14 days for UK mainland orders and 25 days for international. Whilst it is highly unlikely deliveries will take this long, we are only able to send you a replacement once the specified period has passed. Please check with your local post office if you are expecting a parcel from us, if it has not arrived, as they may be holding it for collection.
If the buyer has provided a wrong address and the order is not returned to us, then we are not responsible. This would be considered as a Lost Order so we will not issue a refund.

If the buyer informs us that he has provided a wrong shipping address, then we will try to stop the order but we cannot guarantee it because we process orders rapidly.

If the order is returned to us due to an undeliverable address, then the buyer may submit a request for reshipment. The buyer is responsible for the re-shipping and re-handling sum.
Please note we can only consider processing claims for lost items within 90 days of dispatch.

Pre- Orders
Please note any additional products bought with pre-orders will be sent all together.

DELIVERY COST

UK standard £4.99     3-5 working days
UK Standard FREE ( orders over £60.00 )  FREE     3-5 working days
UK Express £9.99     Overnight if ordered by midday
European ( 1 item ) £8.99     Up to 14 working days ( this is dependant on local postal services )
European ( 2 or more items ) £12.99
Rest Of World ( 2 or more items ) £13.99     Up to 14 working days ( this is dependant on local postal services )
Rest Of World ( 2 or more items ) £19.99

Please note : Duty charges are the responsibility of the customer.

FIRST CLASS STANDARD

One of the most popular postal services, First Class mail aims to deliver your packet within 2-4 working days.

 

NEXT DAY SPECIAL DELIVERY

Delivery is either via Royal Mail or via courier. A signature may be required on delivery

The Royal Mail guarantee delivery of Special Delivery™ Next Day items before 1.00pm to 99% of the country, including Northern Ireland, Jersey and Guernsey.

Overnight if ordered by midday.

 

CLICK AND COLLECT

Free Click & Collect pick up your order from our Park Street Store or Ticket Office . Please allow up to 2-3 working days to collect your order. If you wish to collect sooner please confirm with our Park Street Store through our main switchboard on 02552 411622 or via email at clubshop@lutontown.co.uk. Remember you will need to provide a copy of your order either printed or on your mobile device and a form of ID eg. drivers license, household bill. 

Club Shop & Ticket Office Click & Collect Times

Park Street Club Shop

Ticket Office

All customers will be required to wear face coverings when collecting orders and to respect social distancing measures as recommended.

 

DELIVERY INFORMATION FOR OVERSEAS

Delivery will be via either International Signed For or Airsure, both of which are operated by Royal Mail.

Europe

This zone comprises the following countries:

Albania Denmark (EU) Kyrgyzstan Russia
Andorra Estonia (EU) Latvia (EU) San Marino
Armenia Faroe Islands Liechtenstein Serbia
Austria (EU) Finland (EU) Lithuania (EU) Slovakia (EU)
Azerbaijan France (EU) Luxembourg (EU) Slovenia (EU)
Azores (EU) Georgia Macedonia Spain (EU)
Balearic Islands (EU) Germany (EU) Madeira (EU) Sweden (EU)
Belarus Gibraltar (EU) Malta (EU) Switzerland
Belgium (EU) Greece (EU) Moldova Tajikistan
Bosnia Herzegovina Greenland Monaco (EU) Turkey
Bulgaria (EU) Hungary (EU) Montenegro Turkmenistan
Canary Islands Iceland Netherlands (EU) Ukraine
Corsica (EU) Irish Republic (EU) Norway Uzbekistan
Croatia Italy (EU) Poland (EU) Vatican City State
Cyprus (EU) Kazakhstan Portugal (EU)  
Czech Republic (EU) Kosovo Romania (EU)

 

World Zone 1

Covers all countries, not defined as being in Europe or World Zone 2. World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.

 

World Zone 2

This zone covers the following territories:

Australia Belau British Indian Ocean Territory Christmas Island (Indian Ocean)
Christmas Island (Pacific Ocean) Cocos Islands Cook Island Coral Sea Island
Fiji French Polynesia French South Antarctic Territory Keeling
Kiribati Macao Nauru Island New Caledonia
New Zealand New Zealand Antarctic Territory Niue Island Norfolk Island
Norwegian Antarctic Territory Papua New Guinea People's Democratic Republic of Laos Pitcairn Island
Republic of Singapore Solomon Islands Tahiti Tokelau Islands
Tonga Tuvalu US Samoa Western Samoa

 

CUSTOMER INFORMATION

EU Customers

When the UK left the EU on 31/12/2020 the movement of goods (UK) to the EU became subject to new rules. Buyers are responsible for paying any applicable import VAT and duties on orders shipping from the UK to the EU

 

Other Destinations / International

International customers from outside the EU will continue to be subject to local taxes and duties.

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