Delivery Information
The retail team would like to thank you for your ongoing support and custom.
We do our utmost best to process and dispatch your order within 48 working hours of it being placed. However, due to current circumstances there may be a slight delay to our usual delivery estimations.
Royal Mail does not consider a parcel to be lost unless it has been in the postal system for no less than 14 days for UK mainland orders and 25 days for international. Whilst it is highly unlikely deliveries will take this long, we are only able to send you a replacement once the specified period has passed. If you are expecting a parcel that has not arrived, please check with your local post office as they may be holding it for collection. Please note we can only consider processing claims for lost items within 90 days of dispatch.
If the buyer informs us that they have provided a wrong shipping address, then we will try to stop and change the order but we cannot guarantee it will be changed as we aim to process orders rapidly.
If the buyer has provided a wrong address and the order is not returned to us, then we are not responsible for any refund or replacements. This would be considered as a Lost Order on the buyers behalf.
If the order is returned to us due to an undeliverable address, then the buyer may submit a request for reshipment, however the buyer is responsible for the re-shipping and re-handling sum.
PRE-ORDERS
Please note that orders placed, containing pre-ordered items, will be sent out upon us receiving the goods. Please allow longer for pre-ordered items, due to the volume of orders, they may take longer to dispatch than normal. Any items placed alongside a pre-order, will be sent out in one parcel. As always, should you have any questions please call us on 01582 411622. If you have trouble getting through on our phone line, please leave a voicemail and we will get back to you as soon as possible. Alternatively, you may email us at clubshop@lutontown.co.uk
If you have any questions please contact us on clubshop@lutontown.co.uk or call us on 01582 411622.
If you wish to get in contact with us or have any queries, please feel free to contact us at clubshop@lutontown.co.uk.
DELIVERY COST
| UK standard | £4.99 3-5 working days | |
| UK Standard FREE ( orders over £60.00 ) | FREE 3-5 working days | |
| UK Express | £9.99 Overnight if ordered by midday | |
| European ( 1 item ) | £8.99 Up to 14 working days ( this is dependant on local postal services ) | |
| European ( 2 or more items ) | £12.99 | |
| Rest Of World ( 2 or more items ) | £13.99 Up to 14 working days ( this is dependant on local postal services ) | |
| Rest Of World ( 2 or more items ) | £19.99 | |
Please note : Duty charges are the responsibility of the customer.
FIRST CLASS STANDARD
One of the most popular postal services, First Class mail aims to deliver your packet within 2-4 working days.
NEXT DAY SPECIAL DELIVERY
Delivery is either via Royal Mail or via courier. A signature may be required on delivery
The Royal Mail guarantee delivery of Special Delivery™ Next Day items before 1.00pm to 99% of the country, including Northern Ireland, Jersey and Guernsey.
Overnight if ordered by midday.
CLICK AND COLLECT
Free Click & Collect pick up your order from our Park Street Store or Ticket Office . Please allow a minimum of 3 working days to collect your order. If you wish to collect sooner please confirm with our Park Street Store through our main switchboard on 01582 411622 or via email at clubshop@lutontown.co.uk. Remember you will need to provide a copy of your order either printed or on your mobile device and a form of ID eg. drivers license, household bill.
Club Shop & Ticket Office Click & Collect Times
Park Street Club Shop
- Monday - Friday, 10am-4pm. Saturday 9am - 4pm.
Ticket Office
- Mon, Tue, Wed, Fri 11 – 3pm.
DELIVERY INFORMATION FOR OVERSEAS
Delivery will be via either International Signed For or Airsure, both of which are operated by Royal Mail.
Europe
This zone comprises the following countries:
| Albania | Denmark (EU) | Kyrgyzstan | Russia |
| Andorra | Estonia (EU) | Latvia (EU) | San Marino |
| Armenia | Faroe Islands | Liechtenstein | Serbia |
| Austria (EU) | Finland (EU) | Lithuania (EU) | Slovakia (EU) |
| Azerbaijan | France (EU) | Luxembourg (EU) | Slovenia (EU) |
| Azores (EU) | Georgia | Macedonia | Spain (EU) |
| Balearic Islands (EU) | Germany (EU) | Madeira (EU) | Sweden (EU) |
| Belarus | Gibraltar (EU) | Malta (EU) | Switzerland |
| Belgium (EU) | Greece (EU) | Moldova | Tajikistan |
| Bosnia Herzegovina | Greenland | Monaco (EU) | Turkey |
| Bulgaria (EU) | Hungary (EU) | Montenegro | Turkmenistan |
| Canary Islands | Iceland | Netherlands (EU) | Ukraine |
| Corsica (EU) | Irish Republic (EU) | Norway | Uzbekistan |
| Croatia | Italy (EU) | Poland (EU) | Vatican City State |
| Cyprus (EU) | Kazakhstan | Portugal (EU) | |
| Czech Republic (EU) | Kosovo | Romania (EU) |
World Zone 1
Covers all countries, not defined as being in Europe or World Zone 2. World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.
World Zone 2
This zone covers the following territories:
| Australia | Belau | British Indian Ocean Territory | Christmas Island (Indian Ocean) |
| Christmas Island (Pacific Ocean) | Cocos Islands | Cook Island | Coral Sea Island |
| Fiji | French Polynesia | French South Antarctic Territory | Keeling |
| Kiribati | Macao | Nauru Island | New Caledonia |
| New Zealand | New Zealand Antarctic Territory | Niue Island | Norfolk Island |
| Norwegian Antarctic Territory | Papua New Guinea | People's Democratic Republic of Laos | Pitcairn Island |
| Republic of Singapore | Solomon Islands | Tahiti | Tokelau Islands |
| Tonga | Tuvalu | US Samoa | Western Samoa |
CUSTOMER INFORMATION
EU Customers
When the UK left the EU on 31/12/2020 the movement of goods (UK) to the EU became subject to new rules. Buyers are responsible for paying any applicable import VAT and duties on orders shipping from the UK to the EU
Other Destinations / International
International customers from outside the EU will continue to be subject to local taxes and duties.
