Terms & Conditions
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
Format of the Contract
1.1 These terms of sale apply to all goods supplied by Luton Town Football Club Web Shop, whose registered office is at Kenilworth Road Stadium, 1 Maple Road, Luton, Bedfordshire LU4 8AW, UK (the "Supplier", or "we", or "our").
1.2 We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.
1.3 If we accept your order, we will notify you by email that we have accepted it prior to dispatch of the goods. If we cannot accept your order (for example (but without limitation) because the goods are found to be unavailable) we will notify you by telephone or email.
1.4 In the event that, after we accept your order, we discover that the goods ordered are unavailable or that there was a pricing error on our website in respect of the goods ordered, we reserve the right not to supply the goods ordered and to offer you a refund or alternative goods in accordance with conditions 2.2 to 2.4 below.
1.5 The contract is subject to your right of cancellation (see condition 7 below).
1.6 We have the right to terminate the contract if the price of the goods is not received from you in cleared funds (in accordance with condition 3.1).
1.7 The Supplier may change these terms of sale without notice to you in relation to future sales.
1.8 Pre-order service is available for selected goods.
1.8.1 a pre-order product is one that is not yet in stock but is expected within the next six weeks (see condition 4.20 below).
1.8.2 a pre-order product is added to your online basket in the same way as any other product and payment can be processed by debit/credit card or Google Checkout.
1.8.3 pre-ordered goods are sold on a first come first sold basis.
1.8.4 we will charge your account when the order is shipped.
Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Luton Town Football Club Web Shop at the time you place your order.
2.2 If after acceptance of your order we discover within 14 days of such acceptance that all of the goods are unavailable, we may terminate the contract and refund or re-credit you within 7 working days for any sum that has been paid by you or debited from your credit card for those goods. In these circumstances, we will inform you as soon as possible.
2.3 If within 7 days of our acceptance of your order we discover that some but not all of the goods are unavailable, we will no longer supply those unavailable goods. In these circumstances we will contact you detailing the goods that are unavailable and offer you the option of cancelling the whole order or amending your order to substitute the unavailable items with alternative goods. If you have not cancelled the order within 14 days of receipt of such notice, we will deliver the available goods in accordance with condition 4 below. We will refund or re-credit you for any sum that has been paid by you or debited from your credit card in respect of the unavailable goods or cancelled order (if you have cancelled it).
2.4 Every effort is made to ensure that prices shown on the Luton Town Football Club Web Shop are accurate at the time you place your order. If within 14 days of accepting your order a pricing error is found in respect of any or all of the goods you have ordered, we will notify you as soon as possible detailing the mis-priced goods and offering you the option of:
2.4.1 placing a new order at the correct price for those goods;
2.4.2 cancelling the whole of your order; or
2.4.3 cancelling your order for the mis-priced goods and reconfirming your order for the correctly priced goods.
If, within 14 days of receipt of our notice to you, you have not responded by selecting one of the available options at conditions 2.4.1 to 2.4.3 above then:
(a) if all of the goods you have ordered are found to be mis-priced, the entire order will be cancelled automatically and the Supplier will refund or re-credit you for any sum you have paid for those goods; or
(b) if only some of the goods you have ordered are found to be mis-priced, our contract with you continues and we will deliver the correctly priced goods but we will not be obliged to supply you with the mis-priced goods. In these circumstances we will refund or re-credit you for any sum you have paid for the mis-priced goods.
2.5 To avoid any doubt, where goods are unavailable and you order alternative goods from us, or where goods have been mis-priced and you subsequently order such goods at the correct price, these terms of sale shall apply to the order and the supply of the relevant goods, whether the order is placed through our website or otherwise.
2.6 In addition to the price, you may be required to pay a delivery charge for the goods, details of which are clearly displayed on our website at the point that you place your order.
2.7 Please note that any products on special offer are not elgible to receive loyalty points on purchase.
2.7.1 loyalty points are for registered customers only.
3.1 Payment for the goods and delivery charges can be made by any method shown on the Luton Town Football Club Web Shop at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received (with the exception of business accounts where we have agreed credit facilities with you).
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
3.4 When using the standard checkout, after entering your credit card details you may be redirected to another screen which asks for further personal details such as your date of birth. This is a new scheme called 3D-Secure which is set up by the banks to allow you to completely validate your order and reduce the risk of your card being used fraudulently. Although this stage is currently optional, it will be compulsory for all internet sites before 2009. To ensure a quick and smooth processing of your transaction, please take the time to complete this verification step. All personal details entered here are 100% secure and are only seen by your bank. They are not viewable by us or any other party, or stored by anyone. This system is often referred to as the "online chip and pin" and will soon be common place for all internet orders.
3.4.1 this scheme is currently only operational for Visa and Mastercard, but it may be in operation for other types of card in the future.
4.1 The goods you order will be delivered to the registered address (billing address) you give when you place your order.
4.2 Orders placed before 3.00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.3 If delivery cannot be made to your address for reasons under the Supplier’s control the Supplier will inform you as soon as possible.
4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.4.2 sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.
4.7 If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
4.8 The Supplier is not liable for any additional tax, duty or other charges invoked at the destination on receipt of the goods.
4.9 If you place an order that is to be shipped outside of the United Kingdom, please note that certain products (such as perfumes) will be delivered via surface mail and can take up to 8 weeks for delivery.
4.10 Delivery is subject to stock availability. We will endeavour to deliver items available for despatch within 24 hours subject to stock availability – please view despatch details on relevant product pages.
4.11 Due to variant customs regulations in specific countries we do not guarantee delivery of certain products. Should these items be returned to us; we will inform the customers and resolve the issue accordingly.
4.12 The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee. All UK mainland and international delivery orders over 2KG will be subjected to an additional delivery charge (This does not exclude our free delivery service).
4.13 Royal Mail does not consider a parcel to be lost unless it has been in the postal system for no less than 15 days for UK mainland orders and 25 days for international. Whilst it is highly unlikely deliveries will take this long, we are only able to send you a replacement once the specified period has passed or process a refund once the claim is confirmed. Please check with your local post office if you are expecting a parcel from Luton Town Football Club Web Shop, if it has not arrived, as they may be holding it for collection.
4.14 If the buyer has provided a wrong address and the order is not returned to us, then we are not responsible. This would be considered as a Lost Order. We will not issue a refund.
4.15 If the buyer informs us that he has provided a wrong shipping address, then we will try to stop the order but we cannot guarantee it because we process orders rapidly.
4.16 If the order is returned to us due to an undeliverable address, then the buyer may request for a reshipment. The buyer is responsible for the re-shipping and re-handling sum.
4.17 We can only entertain claims for lost items within 90 days of dispatch.
4.18 The pre-order date specified on the appropriate product page is the date by which we expect to deliver the item(s) to your shipping address.
4.19.1 if it is known that a delivery has been delayed we will be in contact to update you as soon as possible with the new expected date.
4.19.2 due to potential, unanticipated manufacturing delays we cannot guarantee dates of delivery for pre-ordered goods.
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full in cleared funds all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.
Your right of cancellation
6.1 You have the right to cancel the contract at any time up to 7 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers.
6.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand or post, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
6.3 Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the Returns on Line section of the Supplier's website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or mis-described goods the Supplier shall, after receiving notification in accordance with condition 7.4, 7.5 or 7.6, either collect the goods from you or ask you to return the goods to the Supplier in accordance with the Supplier's Returns procedure (see condition 10 below).
6.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
6.5 Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
6.6 You do not have the right to cancel the contract if any of the goods have been unsealed or removed from their original packaging.
7.1 If the goods supplied to you are damaged in transit, you should notify the Supplier by phone or post within 7 working days of receipt of the goods. Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs.
7.2 If the goods supplied to you are faulty or incomplete on arrival (whether or not they were damaged in transit), you must notify us within 7 calendar days of receipt of the goods and return the goods to us in accordance with our returns policy (see condition 10 below). Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs.
8.1 The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
9.1 Product images are for illustrative purposes only and may differ from the actual product.
10.1 Please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.
10.2 Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.
Governing Law and Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
Luton Town Football Club Web Shop,
Kenilworth Road Stadium,
1 Maple Road,