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Frequently Asked Questions

 

 

 

 

What is the delivery cost?

UK standard £4.99 5-10 working days
UK Standard FREE ( orders over £60.00 )  FREE 5-10 working days
UK Express £9.99 Next working day ( Currently unavailable )
European ( 1 item ) £8.99 Up to 14 working days ( this is dependant on local postal services )
European ( 2 or more items ) £12.99  
Rest Of World ( 2 or more items ) £13.99 Up to 14 working days ( this is dependant on local postal services )
Rest Of World ( 2 or more items ) £19.99  

Please note : Duty charges are the responsibility of the customer.

Please see our delivery page for more information

 

How long will my order take to arrive?

We aim to have all deliveries despatched within 1-3 days after your order is made. Please allow a little longer during busier periods and if it is an order for a personalised product.

TRACK 48HR

One of the most popular postal services, track 48 aims to deliver your packet within 1-2 working days, including Saturday.

 

Delivery is either via Royal Mail or via courier. A signature may be required on delivery

The Royal Mail guarantee delivery of Special Delivery™ Next Day items before 1.00pm to 99% of the country, including Northern Ireland, Jersey and Guernsey.

 

How do I claim my 10% ST discount?

If you create an account on our website using the same email address you use to log into your season ticket account with via ticket master you can then enter your Season Ticket number on the delivery options page and this will automatically take the discount off your basket on the payment page.

 

Can I collect my order in store?

We offer a free Click & Collect service to pick up your order from our Park Street Store or Ticket Office. Please allow up to 2-3 working days to collect your order. If you wish to collect sooner, please confirm with our Park Street Store through our main switchboard on 01582 411622 or via email at clubshop@lutontown.co.uk.
Remember you will need to provide a copy of your order either printed or on your mobile device and a form of ID eg. drivers license, household bill.

 

I have forgotten my password; how do I retrieve it?

Please click the forgotten password button when logging in and this will then send you an email with a ‘hint.’ If you did not enter a hint when registering your account, you can still reset your password by using the 'click here' button on the forgotten password page. If you are still unable to reset your password, please email us via clubshop@lutontown.co.uk

 

What if I am not available to collect my order?

We aim to keep your click and collect order for 3 months, when this period is over we will contact you to inform you of this and to see if you would still require you order.

 

We have recently changed our webstore, when using the new store, customers will be required to sign up to a new account.

We will be securely archiving all customer orders from our previous e-commerce platform. As such, customers will no longer have access to previous orders via the new customer account area -  please contact us directly with any queries.

 

Where to find us

 

Our full Terms and Conditions

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