The retail team would like to thank you for your ongoing support and custom.
We do our utmost best to process and dispatch your order within 48 hours of it being placed within working hours. However, due to current circumstances there may be a slight delay to our usual delivery estimations.
If you have any questions please contact us on clubshop@lutontown.co.uk
Royal Mail does not consider a parcel to be lost unless it has been in the postal system for no less than 14 days for UK mainland orders and 25 days for international. Whilst it is highly unlikely deliveries will take this long, we are only able to send you a replacement once the specified period has passed. Please check with your local post office if you are expecting a parcel from us, if it has not arrived, as they may be holding it for collection.
If the buyer has provided a wrong address and the order is not returned to us, then we are not responsible. This would be considered as a Lost Order so we will not issue a refund.
If the buyer informs us that he has provided a wrong shipping address, then we will try to stop the order but we cannot guarantee it because we process orders rapidly.
If the order is returned to us due to an undeliverable address, then the buyer may submit a request for reshipment. The buyer is responsible for the re-shipping and re-handling sum.
Please note we can only consider processing claims for lost items within 90 days of dispatch. See more information, included deliveery prices
Pre- Orders
Please note any additional products bought with pre-orders will be sent all together.

You may return any item within 28 (twenty eight) days from the date of receipt in its original condition and packaging for a refund of the price you paid for the item. You will not be refunded your postage costs should the item not be faulty. Faulty, mistakenly picked items, or, damaged in transit items will be fully refunded at your request, including a full refund of any postage paid. In this instance we will require you to send the item back to us for inspection. Your refund will be processed immediately upon receipt of the item(s). In the case of any Faulty, mistakenly picked items or damaged in transit items we can arrange for a replacement product to be sent out once the items have been received back to us.
If you would like to return your online ordered items to our store, please ensure you have a proof of purchase receipt to avoid disappointment in us being unable to process the refund. In this instance you will need to bring a copy of your online receipt or delivery note. Your goods being returned must be in original packaging, with tags and be in a re-saleable condition, unless faulty.
Returns for personalised product will only be accepted if the personalisation is incorrect from the receipt of your order or if the product is faulty. Please note we cannot refund personalised purchases for sizing errors. Please refer to the size charts on this website to ensure this is correct prior to ordering a personalised product.
We recommend that you use a recorded delivery service to return products as we cannot be held responsible for goods not being received.
We will not refund goods that are not received back to us within the 28 (twenty eight) day refund period.
To return items please include the merchandise, with original delivery note and a brief note or completed returns form (included with your online order) with the reason for the item being returned.
Luton Town Football Club Shop
12-14 Park St
Luton
LU1 3EP